Notify users about the results of provisioning requested access

OpenIAM allows performing actions at the moment when provisioning services receive the connector's response to the provisioning operation. This behavior should be described in the script /prov-helper/CustomConnectorResponseListenerHandler.groovy. Based on the status in connectorResponse object (succeeded or failed) you can write code to send particular notifications to some users. Actually OpenIAM doesn't stick you only to the notifications, you can call any API you need, but from our practice email notifications are the most common actions taken after provisioning to target systems has been completed.

Perform post actions when request has been approved

Another post action of completing access requests can be integration with ticket systems. Starting from version 4.2.1.8 we introduced an example of groovy script /workflow/resource/ServiceNowTicketCreation.groovy that can be called up on request approval flow completion. To call the script, put a path to it into the Groovy script field of the resource ((manual) managed system or Activiti request type resources). You can create as many groovy scripts as you need and put into resources of the applications that will require such integration. Note, that this script will be called only for: access requests, new hire requests (including no approval flow and self-registration), and new group requests.