Request history

After approving requests from end-users, designated approvers can use the Request History feature to view a listing of past requests categorized by status.

1. After logging into the Self-Service Portal, click on Request Approval from the top menu. Next, click on Request History from the drop-down menu as shown in the screenshot below.

2. You will then see the following screen:

This screen provides a listing of the requests accepted by the approver. By clicking the Approvals History button shown in the screenshot above, you can sort the listing based on criteria such as:

• Request ID
• Requestor
• Whom the request was made for
• Request date
• Status:
  • All
  • Completed
  • In progress

Clicking the My Completed Requests button will allow you to view all approved requests that have a status of 'Completed'.

Additionally, clicking the eye icon in the Actions column will allow the approver to view greater detail about the selected request.