Update security questions

In the event an end user wishes to change or reset their password, challenge response questions can be used to verify their identity. Personnel, once logged in to the Self-Service Portal, have the option to update their answers to these questions, or choose different questions to answer entirely.

  1. From the top menu, click on Self Service Center. From the drop down, choose Challenge Response.

Top Menu

  1. You will then see a listing of the challenge response questions:

Challenge Response

  1. From the drop down menus, you can choose alternate questions if you prefer.

Drop Down Menu

After updating your answers, click Save.