Forgot username

For end users who may have forgotten their login ID, the self-service portal provides Forgot Username functionality so that the login ID can be retrieved via e-mail.

  1. From the self-service portal login screen, choose Forgot your username?:

IdP Login page

  1. The next screen will prompt you to enter your e-mail address in the text-box. After doing so, click Send Login Information.

Forgot Username page

  1. If the e-mail address entered in the previous step was correct, you will have received a notification from the OpenIAM system in your e-mail inbox. The message will display your login ID similar to the screenshot below.

E-mail notification

  1. Return to the login screen and enter your login credentials.