Request administration
Authorized administrators in your organization can view all the requests created by end users and act if needed. There are several instances where this is necessary:
- An end user who has created a request in error and has contacted the help desk to cancel that request.
- An employee, who has left an organization but has pending requests for entitlements in OpenIAM. The administrator must cancel the request from the Request Administration feature.
- An administrator who sees that a pending request should be re-assigned to another approver.
For an administrator view request history and manage requests, they can follow the steps below.
- After logging into the SelfService portal, the administrator must click on Request Approval from the top menu. Next, choose Request Administration from the dropdown menu. Users who are not administrators will not be able to view this menu option.
- You will then see the Request Administration screen with a list of all requests for entitlements from end users.
From this screen, administrators have several options to handle the requests if required. To work with an individual request, the administrator can click on the eye icon in the column entitled Actions. This will allow the administrator to cancel the request or delegate it to another approver.
If multiple requests are selected, the administrator can click on the buttons at the bottom of the list to cancel or delegate en masse.