> For the complete documentation index, see [llms.txt](https://docs.openiam.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.openiam.com/end-user-guide-for-selfservice/signing-in/forgot-username.md).

# If you forgot your user name

Have your user name emailed to you when you cannot remember it.

Your user name is the name you type in the first box on the sign-in page. It is not always your email address — some organizations issue an employee number or a shortened name instead.

## Getting it emailed to you

{% stepper %}
{% step %}
**On the sign-in page, choose the forgot-user-name link.**

It sits near the forgotten-password link.
{% endstep %}

{% step %}
**Enter the email address your organization holds for you.**

This is normally your work email address.
{% endstep %}

{% step %}
**Check your mailbox.**

If the address is recognised, you receive a message containing your user name. The confirmation on screen reads *"We have sent your Login to your email. Please check your mailbox."*
{% endstep %}
{% endstepper %}

## If the option isn't there

Not every organization offers this. If the feature is switched off you see:

> *"'Forgot Username' is not available. Please contact your system administrator or help desk."*

That is a deliberate choice by your organization, not a fault. Contact your help desk and they will tell you your user name.

## If no email arrives

* **Check your spam folder.**
* **Try your other work address**, if you have more than one.
* **The address may not match.** The email must match the one recorded on your profile. If you have changed address recently and the record was never updated, this route cannot find you — the help desk can confirm what is on file.

{% hint style="info" %}
Once you are back in, it is worth checking that your contact details are correct on [My Info](/end-user-guide-for-selfservice/your-profile.md). An out-of-date email address is the single most common reason self-service recovery fails.
{% endhint %}


---

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