> For the complete documentation index, see [llms.txt](https://docs.openiam.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.openiam.com/end-user-guide-for-selfservice/my-devices.md).

# Devices and privacy

Register the devices you use for sign-in, and remove ones you no longer have.

Some organizations keep a register of the devices you use — typically a phone that receives sign-in prompts or one-time codes. Registering a device tells OpenIAM that this phone or tablet is genuinely yours.

Open **My Devices** from your account menu → **Devices & Privacy → My Devices**.

If you have none registered, the page reads *"No devices registered"*.

## Registering a device

{% stepper %}
{% step %}
**Choose Register New Device.**
{% endstep %}

{% step %}
**Give its details.**

You are asked for identifying information such as **Brand**, **Model**, and **Manufacturer**, plus a name you will recognise later.
{% endstep %}

{% step %}
**Save.**

You see *"Device Registered Successfully"* and it appears in your list.
{% endstep %}
{% endstepper %}

If you see *"Device already registered"*, that device is already on your list — check before adding a duplicate.

## Activating and deactivating

A registered device can be switched off without being deleted:

* **Deactivate** it — *"Device Deactivated"* — and it stays on your list but can no longer be used for sign-in. This is what you want when you have mislaid a phone but expect it back.
* **Activate** it again — *"Device Activated"* — when you have it.

## Removing a device

Select it and delete. You are asked *"Are you sure you want to delete the selected device?"*, because it cannot be undone — you would have to register the device again from scratch.

Remove a device when you replace your phone, hand back a company device, or lose one permanently.

{% hint style="warning" %}
If a device is lost or stolen, deactivate or remove it **immediately**, then change your password. A registered device may be able to approve sign-ins, so it is worth treating with the same urgency as a lost badge.
{% endhint %}

## If registration fails

* *"Unable to register device. Please try again later."* — the service could not complete the request. Wait a little and retry; if it persists, contact your help desk.
* *"Unable to delete device."* — the same, for removal.

Neither message means you have done anything wrong.


---

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