> For the complete documentation index, see [llms.txt](https://docs.openiam.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.openiam.com/end-user-guide-for-selfservice/for-managers.md).

# For managers and delegated administrators

Tasks available to managers and delegated administrators in SelfService.

The pages in this section cover tasks that only some people can do: creating users, uploading people in bulk, resetting passwords for many people at once, and managing groups.

You will only see these menu items if your organization has given you a **delegated-administration** role — permission to perform certain administrative tasks for a defined set of people, without being a full system administrator.

If you don't see them, you don't have that role, and nothing here applies to you.

## What's in this section

| Page                                                                                       | What it covers                                                |
| ------------------------------------------------------------------------------------------ | ------------------------------------------------------------- |
| [Creating a user](/end-user-guide-for-selfservice/for-managers/new-user.md)                | Raising a request for a new person's account                  |
| [Bulk upload](/end-user-guide-for-selfservice/for-managers/bulk-upload.md)                 | Creating or updating many people from a file                  |
| [Bulk password reset](/end-user-guide-for-selfservice/for-managers/bulk-password-reset.md) | Resetting passwords for a list of people                      |
| [Group management](/end-user-guide-for-selfservice/for-managers/group-management.md)       | Creating groups, cloning them, and managing who approves them |

Everything to do with your own direct reports — resetting one password, reviewing one person's access, handling a transfer or a leaver — is in [Your team](/end-user-guide-for-selfservice/your-team.md) instead.

## The one rule worth stating

These tasks affect other people's accounts, often many at once. Two habits make them safe:

* **Check the list before you confirm.** Every bulk screen shows you what it is about to do and to whom. That preview is the last cheap moment to catch a mistake.
* **Prefer the reversible action.** Disabling can be undone; deleting usually cannot.

{% hint style="info" %}
Everything you do here is recorded against your name. That is protection as much as oversight — when someone asks months later why an account was created or a password reset, the record answers it.
{% endhint %}


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