For end-users who may have forgotten their login ID, the self-service portal provides
Forgot Username functionality so that the login ID can be retrieved via e-mail.
- From the self-service portal login screen, choose
Forgot your username?:
- The next screen will prompt you to enter your e-mail address in the text-box. After doing so, click
Send Login Information.
- If the e-mail address entered in the previous step was correct, you will have received a notification from the OpenIAM system in your e-mail inbox. The message will display your login ID similar to the screenshot below.
- Return to the login screen and enter your login credentials.