Update security questions
In the event an end-user wishes to change or reset their password, challenge response questions can be used to verify their identity. Personnel, once logged in to the Self-Service Portal, have the option to update their answers to these questions, or choose different questions to answer entirely.
- From the top menu, click on
Self Service Center. From the drop down, choose
- You will then see a listing of the challenge response questions:
- From the drop down menus, you can choose alternate questions if you prefer.
After updating your answers, click