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The access request functionality is based on a shopping cart model where users can select items from the service catalog, place them in a cart and then checkout. Upon checkout, OpenIAM will start a workflow where the designated approvers are notified to review the request. If the request is approved, then OpenIAM will provision the access if a connector has been enabled. For systems where a connector does not exist, then a person or group designated to fulfil will be notified.\"), mdx(\"p\", null, \"The steps below describe how you can create a request.\"), mdx(\"h2\", null, \"Selecting a user to create a request\"), mdx(\"p\", null, \"You can create requests in OpenIAM for\"), mdx(\"ul\", null, mdx(\"li\", {\n parentName: \"ul\"\n }, \"Yourself.\"), mdx(\"li\", {\n parentName: \"ul\"\n }, \"One of your direct reports.\"), mdx(\"li\", {\n parentName: \"ul\"\n }, \"All other users.\")), mdx(\"p\", null, \"The sections below describe how to create a request for each of the above scenarios.\"), mdx(\"h3\", null, \"Creating a request for yourself\"), mdx(\"p\", null, \"To create a request for yourself, follow the steps below.\"), mdx(\"ul\", null, mdx(\"li\", {\n parentName: \"ul\"\n }, \"Login to the SelfService portal.\"), mdx(\"li\", {\n parentName: \"ul\"\n }, \"Select \", mdx(\"strong\", {\n parentName: \"li\"\n }, \"Create Request For Myself\"), \" 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\", mdx(\"img\", {\n parentName: \"a\",\n \"className\": \"gatsby-resp-image-image\",\n \"alt\": \"Catalog applications linked to a category\",\n \"title\": \"Catalog applications linked to a category\",\n \"src\": \"/docs-2026.7.2/static/afa3b00676203ac13fdc1f00f360a4ef/e3189/catalog-applications.png\",\n \"srcSet\": [\"/docs-2026.7.2/static/afa3b00676203ac13fdc1f00f360a4ef/a2ead/catalog-applications.png 259w\", \"/docs-2026.7.2/static/afa3b00676203ac13fdc1f00f360a4ef/6b9fd/catalog-applications.png 518w\", \"/docs-2026.7.2/static/afa3b00676203ac13fdc1f00f360a4ef/e3189/catalog-applications.png 1035w\", \"/docs-2026.7.2/static/afa3b00676203ac13fdc1f00f360a4ef/44d59/catalog-applications.png 1553w\", \"/docs-2026.7.2/static/afa3b00676203ac13fdc1f00f360a4ef/1acf3/catalog-applications.png 1596w\"],\n \"sizes\": \"(max-width: 1035px) 100vw, 1035px\",\n \"style\": {\n \"width\": \"100%\",\n \"height\": \"100%\",\n \"margin\": \"0\",\n \"verticalAlign\": \"middle\",\n \"position\": \"absolute\",\n \"top\": \"0\",\n \"left\": \"0\"\n },\n \"loading\": \"lazy\",\n \"decoding\": \"async\"\n }), \"\\n \"), \"\\n \")), mdx(\"p\", null, \"You will be presented with a list of entitlements for the selected application. If the selected user has already been entitled to one or more of the entitlements, then they will be greyed out so that you cannot accidentally select them again. If the list of entitlements is long, you can filter the list by searching for the entitlement. If it is the access right to the entitlement that you are requesting, it can be selected from \", mdx(\"strong\", {\n parentName: \"p\"\n }, \"Access rights\"), \" drop down next to each entitlement.\"), mdx(\"p\", null, mdx(\"span\", {\n parentName: \"p\",\n \"className\": \"gatsby-resp-image-wrapper\",\n \"style\": {\n \"position\": \"relative\",\n \"display\": \"block\",\n \"marginLeft\": \"auto\",\n \"marginRight\": \"auto\",\n \"maxWidth\": \"1035px\"\n }\n }, \"\\n \", mdx(\"a\", {\n parentName: \"span\",\n \"className\": \"gatsby-resp-image-link\",\n \"href\": \"/docs-2026.7.2/static/b44de8f3b36e5dd2160c38f372796186/1acf3/application-entitlements.png\",\n \"style\": {\n \"display\": \"block\"\n },\n \"target\": \"_blank\",\n \"rel\": \"noopener\"\n }, \"\\n \", mdx(\"span\", {\n parentName: \"a\",\n \"className\": \"gatsby-resp-image-background-image\",\n \"style\": {\n \"paddingBottom\": \"34.36293436293437%\",\n \"position\": \"relative\",\n \"bottom\": \"0\",\n \"left\": \"0\",\n \"backgroundImage\": \"url('data:image/png;base64,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')\",\n \"backgroundSize\": \"cover\",\n \"display\": \"block\"\n }\n }), \"\\n \", mdx(\"img\", {\n parentName: \"a\",\n \"className\": \"gatsby-resp-image-image\",\n \"alt\": \"Catalog applications linked to a category\",\n \"title\": \"Catalog applications linked to a category\",\n \"src\": \"/docs-2026.7.2/static/b44de8f3b36e5dd2160c38f372796186/e3189/application-entitlements.png\",\n \"srcSet\": [\"/docs-2026.7.2/static/b44de8f3b36e5dd2160c38f372796186/a2ead/application-entitlements.png 259w\", \"/docs-2026.7.2/static/b44de8f3b36e5dd2160c38f372796186/6b9fd/application-entitlements.png 518w\", \"/docs-2026.7.2/static/b44de8f3b36e5dd2160c38f372796186/e3189/application-entitlements.png 1035w\", \"/docs-2026.7.2/static/b44de8f3b36e5dd2160c38f372796186/44d59/application-entitlements.png 1553w\", \"/docs-2026.7.2/static/b44de8f3b36e5dd2160c38f372796186/1acf3/application-entitlements.png 1596w\"],\n \"sizes\": \"(max-width: 1035px) 100vw, 1035px\",\n \"style\": {\n \"width\": \"100%\",\n \"height\": \"100%\",\n \"margin\": \"0\",\n \"verticalAlign\": \"middle\",\n \"position\": \"absolute\",\n \"top\": \"0\",\n \"left\": \"0\"\n },\n \"loading\": \"lazy\",\n \"decoding\": \"async\"\n }), \"\\n \"), \"\\n \")), mdx(\"ul\", null, mdx(\"li\", {\n parentName: \"ul\"\n }, \"To select an entitlement, simply click on the \", mdx(\"strong\", {\n parentName: \"li\"\n }, \"Add to cart\"), \" button. You will see the shopping cart icon in the header being incremented. You can add more than one item.\")), mdx(\"p\", null, mdx(\"span\", {\n parentName: \"p\",\n \"className\": \"gatsby-resp-image-wrapper\",\n \"style\": {\n \"position\": \"relative\",\n \"display\": \"block\",\n \"marginLeft\": \"auto\",\n \"marginRight\": \"auto\",\n \"maxWidth\": \"353px\"\n }\n }, \"\\n \", mdx(\"a\", {\n parentName: \"span\",\n \"className\": \"gatsby-resp-image-link\",\n \"href\": \"/docs-2026.7.2/static/d7e0a74a94afb9a62c81d475e950a4c8/6c115/cart-counter.png\",\n \"style\": {\n \"display\": \"block\"\n },\n \"target\": \"_blank\",\n \"rel\": \"noopener\"\n }, \"\\n \", mdx(\"span\", {\n parentName: \"a\",\n \"className\": \"gatsby-resp-image-background-image\",\n \"style\": {\n \"paddingBottom\": \"16.602316602316602%\",\n \"position\": \"relative\",\n \"bottom\": \"0\",\n \"left\": \"0\",\n \"backgroundImage\": \"url('data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABQAAAADCAYAAACTWi8uAAAACXBIWXMAAAsTAAALEwEAmpwYAAAA6UlEQVQI1z3FvU7CUBgG4N6Hk0YiBJRSKC310Ja2EE85nNKiYCUaf3CAsBgm4uDiotHF0Yvw4jzGze81ODg8ebRKK1Ebpab4V7bl34U6V5WWVLsNqY6CUL1c2cpk/HPu9b8vnAjvYwMPXf9nzMTXjilU2RooLRrO0E1vYUc5wuQavrhEweCIkhus7p+xvR+ik87xtF7i464Oz+1h6kqsHt/odemSDAIMHQF+uoDTO4N2wDLaqLKMDO+Y9HZGpaagmjuiNj+nPbNPhjeimp/Tlp5Q0ZK08GOaxDkaVooTNqCpG1O1MyH9MKVfdbZt4pLgzbIAAAAASUVORK5CYII=')\",\n \"backgroundSize\": \"cover\",\n \"display\": \"block\"\n }\n }), \"\\n \", mdx(\"img\", {\n parentName: \"a\",\n \"className\": \"gatsby-resp-image-image\",\n \"alt\": \"Catalog applications linked to a category\",\n \"title\": \"Catalog applications linked to a category\",\n \"src\": \"/docs-2026.7.2/static/d7e0a74a94afb9a62c81d475e950a4c8/6c115/cart-counter.png\",\n \"srcSet\": [\"/docs-2026.7.2/static/d7e0a74a94afb9a62c81d475e950a4c8/a2ead/cart-counter.png 259w\", \"/docs-2026.7.2/static/d7e0a74a94afb9a62c81d475e950a4c8/6c115/cart-counter.png 353w\"],\n \"sizes\": \"(max-width: 353px) 100vw, 353px\",\n \"style\": {\n \"width\": \"100%\",\n \"height\": \"100%\",\n \"margin\": \"0\",\n \"verticalAlign\": \"middle\",\n \"position\": \"absolute\",\n \"top\": \"0\",\n \"left\": \"0\"\n },\n \"loading\": \"lazy\",\n \"decoding\": \"async\"\n }), \"\\n \"), \"\\n \")), mdx(\"ul\", null, mdx(\"li\", {\n parentName: \"ul\"\n }, \"Click \", mdx(\"strong\", {\n parentName: \"li\"\n }, \"Next\"), \". You will be taken the \", mdx(\"em\", {\n parentName: \"li\"\n }, mdx(\"a\", {\n parentName: \"em\",\n \"href\": \"../../admin/6-requestapprov/7-questionnaire\"\n }, \"Questionnaire\")), \". This form serves two purposes:\")), mdx(\"ol\", null, mdx(\"li\", {\n parentName: \"ol\"\n }, mdx(\"p\", {\n parentName: \"li\"\n }, \"Defines the duration for which you are requesting access.\", mdx(\"br\", {\n parentName: \"p\"\n }), \"\\n\", \"A \", mdx(\"strong\", {\n parentName: \"p\"\n }, \"Start date\"), \" is when access will start. The \", mdx(\"strong\", {\n parentName: \"p\"\n }, \"To\"), \" date is when access will expire, and the system will revoke access. \")), mdx(\"li\", {\n parentName: \"ol\"\n }, mdx(\"p\", {\n parentName: \"li\"\n }, \"Provides business justification for the request. This is captured in the \", mdx(\"em\", {\n parentName: \"p\"\n }, \"Reason for request\"), \" field. \"))), mdx(\"p\", null, \"OpenIAM allows custom justification questions to be introduced at the application level. If this has been enabled, then you will see additional questions on this form.\"), mdx(\"ul\", null, mdx(\"li\", {\n parentName: \"ul\"\n }, \"Click \", mdx(\"strong\", {\n parentName: \"li\"\n }, \"Next\"), \" and you will be taken to the preview screen shown below. The preview provides a summary of the request and provides the requestor with an opportunity to review the request before it is submitted.\")), mdx(\"p\", null, mdx(\"span\", {\n parentName: \"p\",\n \"className\": \"gatsby-resp-image-wrapper\",\n \"style\": {\n \"position\": \"relative\",\n \"display\": \"block\",\n \"marginLeft\": \"auto\",\n \"marginRight\": \"auto\",\n \"maxWidth\": \"1035px\"\n }\n }, \"\\n \", mdx(\"a\", {\n parentName: \"span\",\n \"className\": \"gatsby-resp-image-link\",\n \"href\": \"/docs-2026.7.2/static/288a9e72402028b858c9ffb57fcb21aa/f02b9/request-preview.png\",\n \"style\": {\n \"display\": \"block\"\n },\n \"target\": \"_blank\",\n \"rel\": \"noopener\"\n }, \"\\n \", mdx(\"span\", {\n parentName: \"a\",\n \"className\": \"gatsby-resp-image-background-image\",\n \"style\": {\n \"paddingBottom\": \"37.45173745173746%\",\n \"position\": \"relative\",\n \"bottom\": \"0\",\n \"left\": \"0\",\n \"backgroundImage\": \"url('data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABQAAAAHCAYAAAAIy204AAAACXBIWXMAAAsTAAALEwEAmpwYAAAA8ElEQVQoz41QS0oFMRCc+1/EM7j1AIIgLgRReIIyMySZfCb/lFTrvMVjFjYU3QWV6k5NWhus6wpjNnjv4XxASREPjx+4u39Baw29939jyqXAGINSKnLO8CEg54S3y4qn128xHGOglAJrLUIIqPVXy34sPPo0ehcRCSuliBgj0KvwQ0hTgkVOw5TSdeGhmTjwwn3fRayUkgi2zWKzFs65UzAeiehvZuchYsgLSThrrbEsi2CeZzFXSkNrBaO1LD8D39FHDK2zkg9NmdUt5OsAcu0oJZ9qCGY68d+t9WsWt2C9X77gPp+BpMCkx+inWmb4A8ElIJb7CFijAAAAAElFTkSuQmCC')\",\n \"backgroundSize\": \"cover\",\n \"display\": \"block\"\n }\n }), \"\\n \", mdx(\"img\", {\n parentName: \"a\",\n \"className\": \"gatsby-resp-image-image\",\n \"alt\": \"Request preview\",\n \"title\": \"Request preview\",\n \"src\": \"/docs-2026.7.2/static/288a9e72402028b858c9ffb57fcb21aa/e3189/request-preview.png\",\n \"srcSet\": [\"/docs-2026.7.2/static/288a9e72402028b858c9ffb57fcb21aa/a2ead/request-preview.png 259w\", \"/docs-2026.7.2/static/288a9e72402028b858c9ffb57fcb21aa/6b9fd/request-preview.png 518w\", \"/docs-2026.7.2/static/288a9e72402028b858c9ffb57fcb21aa/e3189/request-preview.png 1035w\", \"/docs-2026.7.2/static/288a9e72402028b858c9ffb57fcb21aa/44d59/request-preview.png 1553w\", \"/docs-2026.7.2/static/288a9e72402028b858c9ffb57fcb21aa/f02b9/request-preview.png 1554w\"],\n \"sizes\": \"(max-width: 1035px) 100vw, 1035px\",\n \"style\": {\n \"width\": \"100%\",\n \"height\": \"100%\",\n \"margin\": \"0\",\n \"verticalAlign\": \"middle\",\n \"position\": \"absolute\",\n \"top\": \"0\",\n \"left\": \"0\"\n },\n \"loading\": \"lazy\",\n \"decoding\": \"async\"\n }), \"\\n \"), \"\\n \")), mdx(\"p\", null, \"If the request contains all the required entitlements, click the \", mdx(\"strong\", {\n parentName: \"p\"\n }, \"Submit\"), \" button. This will invoke the workflow, and the reviewer will be notified of the pending request.\"), mdx(\"h2\", null, \"Monitoring a request\"), mdx(\"p\", null, \"After a request has been submitted, you can monitor its progress through the review process using the steps below.\"), mdx(\"ul\", null, mdx(\"li\", {\n parentName: \"ul\"\n }, \"Login to the SelfService portal.\"), mdx(\"li\", {\n parentName: \"ul\"\n }, \"Select \", mdx(\"strong\", {\n parentName: \"li\"\n }, \"View my requests\"), \" from the landing page as shown below.\")), mdx(\"p\", null, mdx(\"span\", {\n parentName: \"p\",\n \"className\": \"gatsby-resp-image-wrapper\",\n \"style\": {\n \"position\": \"relative\",\n \"display\": \"block\",\n \"marginLeft\": \"auto\",\n \"marginRight\": \"auto\",\n \"maxWidth\": \"1035px\"\n }\n }, \"\\n \", mdx(\"a\", {\n parentName: \"span\",\n \"className\": \"gatsby-resp-image-link\",\n \"href\": \"/docs-2026.7.2/static/ac412eb930829d85ff70cd86d5450c88/f2364/my-request-1.png\",\n \"style\": {\n \"display\": \"block\"\n },\n \"target\": \"_blank\",\n \"rel\": \"noopener\"\n }, \"\\n \", mdx(\"span\", {\n parentName: \"a\",\n \"className\": \"gatsby-resp-image-background-image\",\n \"style\": {\n \"paddingBottom\": \"33.59073359073359%\",\n \"position\": \"relative\",\n \"bottom\": \"0\",\n \"left\": \"0\",\n \"backgroundImage\": \"url('data:image/png;base64,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')\",\n \"backgroundSize\": \"cover\",\n \"display\": \"block\"\n }\n }), \"\\n \", mdx(\"img\", {\n parentName: \"a\",\n \"className\": \"gatsby-resp-image-image\",\n \"alt\": \"Request preview\",\n \"title\": \"Request preview\",\n \"src\": \"/docs-2026.7.2/static/ac412eb930829d85ff70cd86d5450c88/e3189/my-request-1.png\",\n \"srcSet\": [\"/docs-2026.7.2/static/ac412eb930829d85ff70cd86d5450c88/a2ead/my-request-1.png 259w\", \"/docs-2026.7.2/static/ac412eb930829d85ff70cd86d5450c88/6b9fd/my-request-1.png 518w\", \"/docs-2026.7.2/static/ac412eb930829d85ff70cd86d5450c88/e3189/my-request-1.png 1035w\", \"/docs-2026.7.2/static/ac412eb930829d85ff70cd86d5450c88/f2364/my-request-1.png 1389w\"],\n \"sizes\": \"(max-width: 1035px) 100vw, 1035px\",\n \"style\": {\n \"width\": \"100%\",\n \"height\": \"100%\",\n \"margin\": \"0\",\n \"verticalAlign\": \"middle\",\n \"position\": \"absolute\",\n \"top\": \"0\",\n \"left\": \"0\"\n },\n \"loading\": \"lazy\",\n \"decoding\": \"async\"\n }), \"\\n \"), \"\\n \"), \" \"), mdx(\"ul\", null, mdx(\"li\", {\n parentName: \"ul\"\n }, \"Next, you will see the list of requests which you currently have in progress as shown below. The fields for the page are explained in a table below.\")), mdx(\"table\", null, mdx(\"thead\", {\n parentName: \"table\"\n }, mdx(\"tr\", {\n parentName: \"thead\"\n }, mdx(\"th\", {\n parentName: \"tr\",\n \"align\": \"right\"\n }, \"Field name\"), mdx(\"th\", {\n parentName: \"tr\",\n \"align\": \"right\"\n }, \"Description\"))), mdx(\"tbody\", {\n parentName: \"table\"\n }, mdx(\"tr\", {\n parentName: \"tbody\"\n }, mdx(\"td\", {\n parentName: \"tr\",\n \"align\": \"right\"\n }, \"Request ID\"), mdx(\"td\", {\n parentName: \"tr\",\n \"align\": \"right\"\n }, \"Unique ID for each request in the system.\")), mdx(\"tr\", {\n parentName: \"tbody\"\n }, mdx(\"td\", {\n parentName: \"tr\",\n \"align\": \"right\"\n }, \"Requestor name\"), mdx(\"td\", {\n parentName: \"tr\",\n \"align\": \"right\"\n }, \"Person who created the request.\")), mdx(\"tr\", {\n parentName: \"tbody\"\n }, mdx(\"td\", {\n parentName: \"tr\",\n \"align\": \"right\"\n }, \"Request created for\"), mdx(\"td\", {\n parentName: \"tr\",\n \"align\": \"right\"\n }, \"Person for whom the request was created for.\")), mdx(\"tr\", {\n parentName: \"tbody\"\n }, mdx(\"td\", {\n parentName: \"tr\",\n \"align\": \"right\"\n }, \"Request create date\"), mdx(\"td\", {\n parentName: \"tr\",\n \"align\": \"right\"\n }, \"Date and time the request was created.\")), mdx(\"tr\", {\n parentName: \"tbody\"\n }, mdx(\"td\", {\n parentName: \"tr\",\n \"align\": \"right\"\n }, \"Status\"), mdx(\"td\", {\n parentName: \"tr\",\n \"align\": \"right\"\n }, \"On this screen, the status should always be \", mdx(\"inlineCode\", {\n parentName: \"td\"\n }, \"IN-PROGRESS\"), \" as these are requests which have yet to be completed.\")), mdx(\"tr\", {\n parentName: \"tbody\"\n }, mdx(\"td\", {\n parentName: \"tr\",\n \"align\": \"right\"\n }, \"Task type\"), mdx(\"td\", {\n parentName: \"tr\",\n \"align\": \"right\"\n }, \"Type of request.\")), mdx(\"tr\", {\n parentName: \"tbody\"\n }, mdx(\"td\", {\n parentName: \"tr\",\n \"align\": \"right\"\n }, \"Approver\"), mdx(\"td\", {\n parentName: \"tr\",\n \"align\": \"right\"\n }, \"Current approver that this request is with.\")), mdx(\"tr\", {\n parentName: \"tbody\"\n }, mdx(\"td\", {\n parentName: \"tr\",\n \"align\": \"right\"\n }, \"Description\"), mdx(\"td\", {\n parentName: \"tr\",\n \"align\": \"right\"\n }, \"Summary of the request.\")))), mdx(\"p\", null, mdx(\"span\", {\n parentName: \"p\",\n \"className\": \"gatsby-resp-image-wrapper\",\n \"style\": {\n \"position\": \"relative\",\n \"display\": \"block\",\n \"marginLeft\": \"auto\",\n \"marginRight\": \"auto\",\n \"maxWidth\": \"1035px\"\n }\n }, \"\\n \", mdx(\"a\", {\n parentName: \"span\",\n \"className\": \"gatsby-resp-image-link\",\n \"href\": \"/docs-2026.7.2/static/3becdd6f747c066eeb5e7c5cf6216aa7/61583/open-request-list-1.png\",\n \"style\": {\n \"display\": \"block\"\n },\n \"target\": \"_blank\",\n \"rel\": \"noopener\"\n }, \"\\n \", mdx(\"span\", {\n parentName: \"a\",\n \"className\": \"gatsby-resp-image-background-image\",\n \"style\": {\n \"paddingBottom\": \"15.444015444015443%\",\n \"position\": \"relative\",\n \"bottom\": \"0\",\n \"left\": \"0\",\n \"backgroundImage\": \"url('data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABQAAAADCAYAAACTWi8uAAAACXBIWXMAAAsTAAALEwEAmpwYAAAAiElEQVQI1z2PWwoDIRAEvf8h85GfELKE+JqHunaYXhJhaAeqWkyv40ApBWYOVYOIwn2g9867mcHdOV0UpXWoKkQErTVyXQzqk0xyMwJrzb88xiDcar0Elgszl4JaKyc8HwuWn/DPA2OeSD94783CKJtzUhBVZs6Zv4hHImO/nBNxdr5jv2+I7QuD5ejOYE+5cgAAAABJRU5ErkJggg==')\",\n \"backgroundSize\": \"cover\",\n \"display\": \"block\"\n }\n }), \"\\n \", mdx(\"img\", {\n parentName: \"a\",\n \"className\": \"gatsby-resp-image-image\",\n \"alt\": \"Open request list\",\n \"title\": \"Open request list\",\n \"src\": \"/docs-2026.7.2/static/3becdd6f747c066eeb5e7c5cf6216aa7/e3189/open-request-list-1.png\",\n \"srcSet\": [\"/docs-2026.7.2/static/3becdd6f747c066eeb5e7c5cf6216aa7/a2ead/open-request-list-1.png 259w\", \"/docs-2026.7.2/static/3becdd6f747c066eeb5e7c5cf6216aa7/6b9fd/open-request-list-1.png 518w\", \"/docs-2026.7.2/static/3becdd6f747c066eeb5e7c5cf6216aa7/e3189/open-request-list-1.png 1035w\", \"/docs-2026.7.2/static/3becdd6f747c066eeb5e7c5cf6216aa7/44d59/open-request-list-1.png 1553w\", \"/docs-2026.7.2/static/3becdd6f747c066eeb5e7c5cf6216aa7/61583/open-request-list-1.png 1616w\"],\n \"sizes\": \"(max-width: 1035px) 100vw, 1035px\",\n \"style\": {\n \"width\": \"100%\",\n \"height\": \"100%\",\n \"margin\": \"0\",\n \"verticalAlign\": \"middle\",\n \"position\": \"absolute\",\n \"top\": \"0\",\n \"left\": \"0\"\n },\n \"loading\": \"lazy\",\n \"decoding\": \"async\"\n }), \"\\n \"), \"\\n \")), mdx(\"ul\", null, mdx(\"li\", {\n parentName: \"ul\"\n }, \"Click the \", mdx(\"strong\", {\n parentName: \"li\"\n }, \"Actions\"), \" button next to the request to view the request details. The example below shows the details of an existing request. You can see the list of approvers, and which one has approved/declined the request and when.\")), mdx(\"p\", null, mdx(\"span\", {\n parentName: \"p\",\n \"className\": \"gatsby-resp-image-wrapper\",\n \"style\": {\n \"position\": \"relative\",\n \"display\": \"block\",\n \"marginLeft\": \"auto\",\n \"marginRight\": \"auto\",\n \"maxWidth\": \"1035px\"\n }\n }, \"\\n \", mdx(\"a\", {\n parentName: \"span\",\n \"className\": \"gatsby-resp-image-link\",\n \"href\": \"/docs-2026.7.2/static/19734049eee65e03956d21a57a7a2c31/6dd26/request-detail.png\",\n \"style\": {\n \"display\": \"block\"\n },\n \"target\": \"_blank\",\n \"rel\": \"noopener\"\n }, \"\\n \", mdx(\"span\", {\n parentName: \"a\",\n \"className\": \"gatsby-resp-image-background-image\",\n \"style\": {\n \"paddingBottom\": \"57.52895752895753%\",\n \"position\": \"relative\",\n \"bottom\": \"0\",\n \"left\": \"0\",\n \"backgroundImage\": \"url('data:image/png;base64,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')\",\n \"backgroundSize\": \"cover\",\n \"display\": \"block\"\n }\n }), \"\\n \", mdx(\"img\", {\n parentName: \"a\",\n \"className\": \"gatsby-resp-image-image\",\n \"alt\": \"Request summary\",\n \"title\": \"Request summary\",\n \"src\": \"/docs-2026.7.2/static/19734049eee65e03956d21a57a7a2c31/e3189/request-detail.png\",\n \"srcSet\": [\"/docs-2026.7.2/static/19734049eee65e03956d21a57a7a2c31/a2ead/request-detail.png 259w\", \"/docs-2026.7.2/static/19734049eee65e03956d21a57a7a2c31/6b9fd/request-detail.png 518w\", \"/docs-2026.7.2/static/19734049eee65e03956d21a57a7a2c31/e3189/request-detail.png 1035w\", \"/docs-2026.7.2/static/19734049eee65e03956d21a57a7a2c31/44d59/request-detail.png 1553w\", \"/docs-2026.7.2/static/19734049eee65e03956d21a57a7a2c31/6dd26/request-detail.png 1597w\"],\n \"sizes\": \"(max-width: 1035px) 100vw, 1035px\",\n \"style\": {\n \"width\": \"100%\",\n \"height\": \"100%\",\n \"margin\": \"0\",\n \"verticalAlign\": \"middle\",\n \"position\": \"absolute\",\n \"top\": \"0\",\n \"left\": \"0\"\n },\n \"loading\": \"lazy\",\n \"decoding\": \"async\"\n }), \"\\n \"), \"\\n \")), mdx(\"p\", null, \"The review screen also has a \", mdx(\"strong\", {\n parentName: \"p\"\n }, \"Cancel\"), \" button. You can use it to cancel a request.\"), mdx(\"h2\", null, \"Integrated create user request helper Groovy script\"), mdx(\"p\", null, \"When request is finally approved, an abstract helper class \", mdx(\"inlineCode\", {\n parentName: \"p\"\n }, \"IntegrateCreateUserRequestHelper\"), \" is getting invoked to process user access requests. This class integrates various services for managing user objects, updating their attributes, provisioning resources, logging actions, and handling manual system tasks.\"), mdx(\"p\", null, \"The workflow request could be of the following types\"), mdx(\"ol\", null, mdx(\"li\", {\n parentName: \"ol\"\n }, \"The request is approved by multiple approvers.\"), mdx(\"li\", {\n parentName: \"ol\"\n }, \"The request is auto-approved if no approvers are configured to the request.\")), mdx(\"p\", null, \"The primary purpose of this class is to serve as a base for implementing custom logic in the perform method, which is invoked before the final request is saved.\"), mdx(\"p\", null, \"The script path is \", mdx(\"inlineCode\", {\n parentName: \"p\"\n }, \"/bpm/IntegrateCreateUserRequestHelper.groovy\"), \".\"), mdx(\"p\", null, \"Example Flow\"), mdx(\"ol\", null, mdx(\"li\", {\n parentName: \"ol\"\n }, \"Request submission\", mdx(\"ul\", {\n parentName: \"li\"\n }, mdx(\"li\", {\n parentName: \"ul\"\n }, \"A user access request is submitted for approval.\"))), mdx(\"li\", {\n parentName: \"ol\"\n }, \"Approval\", mdx(\"ul\", {\n parentName: \"li\"\n }, mdx(\"li\", {\n parentName: \"ul\"\n }, \"The request is either fully approved by assigned approvers or auto-approved.\"))), mdx(\"li\", {\n parentName: \"ol\"\n }, \"Helper invocation\", mdx(\"ul\", {\n parentName: \"li\"\n }, mdx(\"li\", {\n parentName: \"ul\"\n }, mdx(\"inlineCode\", {\n parentName: \"li\"\n }, \"IntegrateCreateUserRequestHelper\"), \" is invoked to process the request.\"))), mdx(\"li\", {\n parentName: \"ol\"\n }, \"Final processing\", mdx(\"ul\", {\n parentName: \"li\"\n }, mdx(\"li\", {\n parentName: \"ul\"\n }, \"The user object is saved or provisioned.\")))), mdx(\"h3\", null, \"Example Groovy script\"), mdx(\"pre\", null, mdx(\"code\", {\n parentName: \"pre\"\n }, \"package org.openiam.workflow.activiti.groovy;\\nimport org.apache.commons.collections.CollectionUtils;\\nimport org.openiam.idm.searchbeans.GroupSearchBean;\\nimport org.openiam.idm.srvc.audit.dto.AuditLogBuilder;\\nimport org.openiam.idm.srvc.grp.dto.Group;\\nimport org.openiam.idm.srvc.user.dto.CreateAccessRequestModel;\\nimport org.openiam.idm.srvc.user.dto.User;\\nimport java.util.List;\\nimport java.util.Map;\\npublic class CustomUserRequestHelper extends IntegrateCreateUserRequestHelper {\\n@Override\\npublic void perform(User user, CreateAccessRequestModel request, Map taskVariables, AuditLogBuilder auditLogBuilder) {\\nlog.info(\\\"Custom implementation for user access request processing.\\\");\\n// Example: Add a randomGroup group if not assigned\\nif (CollectionUtils.isEmpty(user.getGroups())) {\\nGroupSearchBean groupSearchBean = new GroupSearchBean();\\ngroupSearchBean.addKey(\\\"randomGroupId\\\");\\nList groups = groupRabbitMQService.findBeans(groupSearchBean,\\nnull , 0, 1);\\nif (CollectionUtils.isNotEmpty(groups)) {\\nuser.addGroup(groups.get(0));\\n}\\n}\\n// Log custom information\\nauditLogBuilder.addInfo(\\\"User updated with default group.\\\");\\n}\\n}\\n\")));\n}\n;\nMDXContent.isMDXComponent = true;","tableOfContents":{"items":[{"url":"#selecting-a-user-to-create-a-request","title":"Selecting a user to create a request","items":[{"url":"#creating-a-request-for-yourself","title":"Creating a request for yourself"},{"url":"#creating-a-request-for-direct-report","title":"Creating a request for direct report"},{"url":"#creating-a-request-for-any-user-in-the-system","title":"Creating a request for any user in the system"}]},{"url":"#creating-a-request","title":"Creating a request"},{"url":"#monitoring-a-request","title":"Monitoring a request"},{"url":"#integrated-create-user-request-helper-groovy-script","title":"Integrated create user request helper Groovy script","items":[{"url":"#example-groovy-script","title":"Example Groovy script"}]}]},"parent":{"relativePath":"end-user-guide-for-selfservice/4-createrequest/1-servicecatalog.md"},"frontmatter":{"metaTitle":"Requesting access via catalog","metaDescription":"Create a request for access to an application or entitlement using the Service catalog"}},"allMdx":{"edges":[{"node":{"fields":{"slug":"/appendix","title":"Appendix"}}},{"node":{"fields":{"slug":"/changelog","title":"Change log"}}},{"node":{"fields":{"slug":"/admin","title":"Administration guide"}}},{"node":{"fields":{"slug":"/developerguide","title":"Developer Guide"}}},{"node":{"fields":{"slug":"/end-user-guide-for-selfservice","title":"End user guide for SelfService portal"}}},{"node":{"fields":{"slug":"/getting-started","title":"Getting Started"}}},{"node":{"fields":{"slug":"/connectorconfig","title":"IdM Connectors"}}},{"node":{"fields":{"slug":"/","title":"Welcome to the OpenIAM Documentation"}}},{"node":{"fields":{"slug":"/installation","title":"Installing OpenIAM"}}},{"node":{"fields":{"slug":"/ssocatalog","title":"SSO Catalog"}}},{"node":{"fields":{"slug":"/troubleshooting","title":"FAQ / Troubleshooting"}}},{"node":{"fields":{"slug":"/whatsnew","title":"What's new in OpenIAM"}}},{"node":{"fields":{"slug":"/admin/1-exportimport","title":"Import / Export"}}},{"node":{"fields":{"slug":"/admin/1-usradmin","title":"User administration"}}},{"node":{"fields":{"slug":"/admin/0-login","title":"Logging in to the admin portal"}}},{"node":{"fields":{"slug":"/admin/12-administration","title":"Administration"}}},{"node":{"fields":{"slug":"/admin/13-selfregistration","title":"Self-registration"}}},{"node":{"fields":{"slug":"/admin/14-Help.Desk.User.Profile.Protection","title":"HelpDesk profile protection"}}},{"node":{"fields":{"slug":"/admin/10-consent-management","title":"Consent management"}}},{"node":{"fields":{"slug":"/admin/10-password","title":"Password policy"}}},{"node":{"fields":{"slug":"/admin/15-audit","title":"Audit"}}},{"node":{"fields":{"slug":"/admin/16-admin-pswd-change","title":"Password reset for administrator's account"}}},{"node":{"fields":{"slug":"/admin/17-services-manual-passwd-change","title":"Manual password update for OpenIAM services in RPM"}}},{"node":{"fields":{"slug":"/admin/19-reports","title":"OpenIAM report services"}}},{"node":{"fields":{"slug":"/admin/2-authentication","title":"Authentication"}}},{"node":{"fields":{"slug":"/admin/20-virtual-tentant-by-org","title":"Enabling a virtual tenant by organization"}}},{"node":{"fields":{"slug":"/admin/21-graph-rebuild","title":"Rebuilding OpenIAM's in-memory authorization graph"}}},{"node":{"fields":{"slug":"/admin/22-token-session-util","title":"Session management utility for RPM"}}},{"node":{"fields":{"slug":"/admin/3-authz","title":"Managing access"}}},{"node":{"fields":{"slug":"/admin/4-app-onboarding","title":"Application 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